Terms And Conditions
Delivery:
All orders include our Free Post Returns Service and Return Delivery by One of our many trusted couriers. At Checkout you will have the option to post your device via your own courier or use our Next Day Free Returns Address. Our Free returns address only covers loss of items up to £500. If you would like to cover your item for more than £500, please select your own courier to do so. Any goods shipped to you must be examined upon receipt. Please contact us immediately (within 48 hours) if you have received your item damaged by the courier. Once your device is repaired it will be posted out the same day via One of our trusted couriers. Our UK couriers state that they aim to deliver the next working day. However, in certain circumstances a delay may be caused. As we provide our own free shipping service we will not reimburse any additional shipping payments made by the customer. In the very rare occasion, the device is lost in the post, we will need a copy of the receipt with tracking information (barcode) and the original receipt of the purchased item to make a claim. Please note this may take up to 28 days to be processed before any further action can be taken, the courier investigation will need to be completed before a refund or replacement can be issued. When purchasing a product from Gadget Kings prs the courier used is selected by the company and can not be changed by request. Because it is a signed for service, we are unable to leave with a neighbour or in a ‘safe’ place. Once your order has been dispatched, we are unable to change the address. Please note due to security checks carried out on your order at checkout, addresses cannot be changed. If you leave notes at checkout asking for specific requests or dates, we can not guarantee this request will be fulfilled. However, we do aim for items to be dispatched within 7 working days, unless any errors occur, which you will be informed about. If you receive your package back and there’s damage to your item please contact our customer support team within 48 hours on gadget.kings.prs@gmail.com. Please make sure you do not throw away any of the packaging as we will need this sent back with the item so we can proceed with the claim, if we do not have this we will not be able to proceed with the claim and repair the device. Please note, claims may take 28 days to complete. Please note all international shipping cost for repairs, to us, will be covered by the customer. As stated upon checkout of item.
Sending:
Please take your packaged device to your local Collect+ drop off point. Please make sure you get a receipt with a bar code on from the Collect+ Shop so you can track your parcel. Failure to get a bar code will mean your parcel can not be tracked. If you are returning a device, you can use the same postage label provided in the original confirmation email sent out. When sending your device, if you choose to include separate parts, you are sending these at your own risk and we will not be held responsible if these parts go missing before your package is delivered to us. Please ensure the parts are well sealed and wrapped so nothing goes missing. When your package arrives with us we log in all the separate parts we receive, which can be seen on the repair tracker. For refurbished device orders, please allow 7 working days for your order to be processed. Once dispatched you will be notified by email and the status of your order will be marked as shipped.You can track your order by using our order tracker. Please note, occasionally delays can occur due to quality control.
Prices:
Prices are subject to change. Promotional items state the price and duration and such prices only apply at the time of the promotion. All prices are inclusive of VAT and delivery charges except otherwise stated. If services (repairs) are checked out, these need to be sent to us within a reasonable time frame (1 month) if the price has increased, the customer will be liable for paying the difference. No Fix, No Fee Policy – This does not cover all repairs, such as water damage and diagnostic. However, each case will be individually considered and a full refund will be handed out based on our discretion.